This Privacy Policy describes how Truchemist and its affiliates (collectively "Truchemist", "we", "our", "us") collect, use, share, protect or otherwise process your information or personal data through our website https://truchemist.com/ (hereinafter referred to as the "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service or product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data or information provided to us during sign-up, registration or usage of our Platform such as name, address, telephone or mobile number, email ID and any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as payment instrument information, in accordance with applicable laws.

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We may also collect information related to your transactions on the Platform and such third-party business partner platforms. We shall not be responsible for the privacy practices of such third parties.

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses. We use your personal data to assist in handling and fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting problems, informing you about offers, products, services and updates, customising your experience, detecting and protecting against fraud and other criminal activity, enforcing our terms and conducting research and surveys.

We may share your personal data internally within our corporate entities and affiliates to provide you access to services and products. We may disclose personal data to third parties such as logistics partners, payment gateways and service providers as required to provide services or comply with legal obligations. We may also disclose information to government or law enforcement agencies where required by law.

To protect your personal data from unauthorised access, loss or misuse, we adopt reasonable security practices and procedures. However, transmission of information over the internet is not completely secure and users accept inherent risks.

You may request deletion of your account by contacting us. We may retain personal data as required by law or for legitimate business purposes including fraud prevention.

You may access, rectify or update your personal data through the functionalities provided on the Platform.

By using the Platform, you consent to the collection, use and processing of your information. This Privacy Policy may be updated periodically.

Contact Email: support@truchemist.com